
- SMYRNA Technologies is an IT services company started its operation in Malaysia in the year 2018, We are a start up in going the extra mile for the client. Open to ideas and innovation, our agile teams focus on customer-centric solutions in an environment made for learning and growth. We carry our cool demeanor with ease and this reflects in everything, from our brand identity to our actions.
- Our engagements have always been about redefining and re-imagining the overall customer experience to fast-track business transformation. We have a head start in embracing digital disruption for growth. While traditional players fear adopting automation lest they cannibalize their own revenues, we have treaded the bold path and constantly delivered results.
- The collective wisdom over the years helps us reflect and ideate big, grow with experience, push boundaries, learn from setbacks and embrace change. We have the industry’s best leadership team on-board walking in tandem with our experienced leaders from the past.
- The company provides Application Support, applications outsourcing services and infrastructure technology, architecture guidance, application development and integration, and application management services. SMYRNA serves Banking and Financial Services, Insurance, Energy and Utility, Healthcare and Life Sciences, Communication, TTHL, Oil & Gas
- Another important element in enhancing customer experience is in the management of customer satisfaction. To this effect, we have implemented multiple initiatives that are aimed at improving service delivery and our understanding of customer needs. Our people are already acknowledged as having superior technical skills, mainly because we actively encourage them to pursue or upgrade their professional certifications. They also undergo numerous soft skills training sessions in order to improve their understanding of customer requirements and how best to meet them. The end objective of these initiatives is to give our customers the least possible worry in their dealings with the company.
- We believe that the strategies implemented for driving customer business performance and enhancing customer satisfaction will ultimately translate into improving our own business performance. This will allow us to reward our shareholders for their faith in us. In order to fulfil this promise, we have also made a commitment to improve our productivity yield. We have invested significantly in developing measurements over our resource utilization because it is imperative that all our resources are employed to their most optimum potential.
- All of these efforts are undertaken to ensure that SMYRNA remains a force to be reckoned with in the IT industry.